Product & Quality
Where are the handbags manufactured ?
Our handbags are crafted in tax-free zones of Turkey, ensuring superior craftsmanship and ethical production standards.
Why do you use real leather to make your bags ?
We choose real leather for our bags because it offers unmatched durability and develops a beautiful patina over time, making each piece uniquely yours. It provides a luxurious feel and timeless style, while also being a natural, breathable material.
Do your bags come with a warranty ?
Yes, all our bags come with a 1-year warranty.
We offer one-time free repair for any manufacturing defects.
Please note: Normal wear and tear is not covered.
For warranty claims, reach out to support@shopfesta.co
What materials are used in your handbags ?
Our handbags are made from high-quality genuine leather, carefully selected for its durability and elegance.
How do I care for my bag to ensure it lasts long ?
Proper care extends the life of your bag. Visit our care service page for tips on cleaning, storage, and protection.
Order & Shipping
How long will it take to receive my order ?
How long will it take to receive my order?
Estimated Delivery Time:
Standard Orders: 5–6 business days
Pre-orders: 3–4 weeks
Can I track my order ?
Yes, you can track your order status anytime. Click here to track your order.
Do you ship internationally ?
Yes, we ship worldwide. You can read our detailed Shipping Policy here.
Returns, Exchanges & Refunds
What is your return/exchange policy ?
You can find our full return and exchange policy here.
How do I initiate a return or exchange ?
To initiate a return or exchange, please contact us at support@shopfesta.co with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund ?
Once we receive the returned item and it passes the quality check, the refund will be processed within 5–7 business days to your original payment method.
Do I have to pay for return shipping ?
Yes, customers are responsible for the cost of return shipping, unless the product is damaged or defective upon arrival.
Customer Support
How can I contact customer support ?
You can reach us anytime at support@shopfesta.co. We’re here to help!