Shipping Information

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We process and ship your orders within 2 business days (Monday-Friday) after acceptance. We'll notify you of any restocking delays.

If an item is temporarily unavailable, we may take 1-2 weeks to process your order. We'll keep you updated and provide tracking numbers for each shipment if your order goes out in multiple packages.

We provide free standard shipping globally. 

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Shipping Times

Domestic: 4-5 business days
International: 6-7 business days

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Taxes and Duties

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The prices of products are inclusive of taxes and customs duties.

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Replacements and Exchanges 

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We understand mistakes happen. If you receive the wrong item or something arrives faulty, simply request a replacement within 2 days of delivery. We'll cover the shipping to get you the correct product.

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Exchanges are also welcome, but only for the original price or more.

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Remember to return unused items with all tags and labels attached.

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Returns and Refunds

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Changed your mind? No worries! You have 2 days from delivery to return an item. You'll be responsible for the return shipping costs, with a $2 deduction from your refund amount.

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We will cover the return shipping if the item is defective or arrives damaged.

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Please return unused items with all tags and labels on. 

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Shipping will be borne by Festa only under the following conditions:

• If there is manufacturing defect in the piece.

• If the package is received damaged.

Please note that the product must be unused and all tags and labels should be attached.

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Refunds will be processed within 2-3 business days after the product reaches our warehouse and runs through a quality check within 24 hours. Thereafter on approval, the refund will reflect in your original payment mode within 20 business days.

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Customers can only cancel orders before dispatch; no cancellations are accepted once the product has been dispatched

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PAYMENT METHODS

We accept payments via